Member registration is free of charge.

Please make sure to read the following Privacy & Security Policy and Terms and Conditions of Use before using this online shop.
Check the Agree checkbox and Click on the Next button if you have read and agree to the Terms and Conditions of Use and Privacy & Security Policy.

Privacy & Security Policy

The privacy and security of your personal information is of utmost importance to us, and we place a high priority on the protection of your information.

Contained herein is Ippodo’s Privacy & Security Policy. We ask that you take the time to read and understand the terms of this policy before using the Ippodo Online Shop and disclosing or providing any your personal information. Please do not use the Ippodo Online Shop or any other our services if you disagree with the terms of this policy. Users of the Ippodo Online Shop and any customers using our services are considered to have agreed to all of the terms and conditions contained herein. Please note that Ippodo reserves the right to revise this Privacy & Security Policy from time to time as needed. Thank you for your understanding, and for your continued patronage.

Privacy

1. The Information Provided by You

In order to purchase merchandise from the Ippodo Online Shop, you will need to first register as a member. During that process, you will be asked to provide personal information including your name, address, telephone number, e-mail address, and credit card details. This information is required for carrying out purchase transactions.
In addition, if you wish to have merchandise delivered as gifts to friends and family, their names and mailing addresses will need to be provided for the purposes of delivery.
All of this personal information, along with other information such as purchase records, will be stored on our system while you are a registered member.

2. Cookie Technologies

When you use our online services, we may use “cookies” to enable our systems to recognize your device for an improved shopping experience.
In your browser settings, you can select not to receive cookies, however it will affect a portion and adequacy of our services.

3. The Use of Your Personal Information

The personal information which you provide to us will be used for the purposes of carrying out purchase transaction and making improvements with respect to our products and services. Included among these are account settlement, the provision of information to you, sales management, products development, and market trend analysis.
We always have legitimate reasons and legal basis, for each processing activity.
Occasionally, we may ask you to give us your consent to collect and use certain types of personal information. If we ask for your consent to process your personal information, we will ensure that you may withdraw your consent at any time. Please note that we always reserve the right to process your personal information deemed necessary under the legitimate law.

4. Disclosure of Information about You

We will not disclose any of your personal information obtained to a third party except in the following cases:

  1. you specifically consent to such a disclosure; or
  2. such information is required in connection with the carrying out of an online shop transaction (for example, the disclosure of your name and address to a delivery company for the purpose of delivering merchandise which you have purchased); or
  3. the data is used for statistical or trend analysis in such a way that you cannot specifically be identified; or
  4. such information is demanded by legal authorities based on proper and legal procedures; or
  5. it is deemed by us or by legal authorities as a necessary measure to prevent or detect fraud or abuses of our website; or
  6. the use of such information is otherwise authorized under "The Terms and Conditions " or other Ippodo guidelines.
5. Information Service provided by Ippodo

We occasionally send information by e-mail or other communication methods to our customers regarding products, services and notices which we think may be useful or interesting. If you do not wish to receive such information, you can choose to suspend or halt delivery by adjusting your registered member profile or contacting us via e-mail (shop@ippodo-tea.co.jp). Please note that the option to suspend or halt such information delivery is independent of the electronic communications from us required for the normal operation and maintenance of the Ippodo Online Shop.

6. Integrity of Personal Information

We want to keep your personal information accuracy recorded in our system.
We provide you with easy access to your information. You are able to view, modify and remove most of the information that you have given to us through your Account management page. Please remember to update information about yourself that has become inaccurate or outdated.
If you would like to access your information in written form, or through a means other than your Account management page, please contact us via e-mail (shop@ippodo-tea.co.jp).
Please note that depending on or owing to the nature of the information and the way it is stored, it may not be possible for us to fulfill your request.

7. Retention Period of Your Information

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy. When assessing these periods we carefully examine our necessity to collect personal information and if we establish a relevant necessity we will retain it for the shortest possible period to pursue and achive the purpose of collection unless a longer retention period is required by law. If there are outstanding claims or complaints that will reasonably require your personal information to be retained.

Security

1. Protection of the Transmitted Data

To ensure the security of information, we employ SSL (Secure Socket Layer), which is currently the most reliable and practical technology for coded communication on the Internet. With this technology, your personal information is encrypted and transmitted between your personal computer and our website server. Additionally, our website server is located in a high-security data center, specially designed to protect data from computer viruses or illegal access. We want you to enjoy your time, leisurely browsing and shopping at our online shop without being concerned about your data being lost or stolen.

2. Important Points to be Noted when using Ippodo’s Online Shop

While we take all the appropriate measures to ensure the security of your personal data and of our website in general, there are some circumstances over which we have no control. Please note that Ippodo cannot take responsibility and is under no compensatory obligations with regard to, but not restricted to, the following situations:

  1. our website becomes modified by a third party who has hacked into the site; or
  2. the security at the data center which houses our website server is compromised; or
  3. the computer which you use to browse or make transactions at our online shop is infected with a worm or virus.

During the term of your membership, we ask that you take responsibility for ensuring that your password is kept confidential and secure. This is essential to prevent unauthorized access to your profile and to your account information. Please choose a password that is difficult for others to guess, and refrain from divulging your password to a third party. Please also note that regular e-mail correspondence is in free-format (non-encrypted) text. We ask that you take precautions not to send any sensitive information such as passwords or credit card details when corresponding using regular e-mail. Thank you for taking the time to read this Privacy & Security Policy. We hope you will enjoy your shopping at our online shop.

For European residents

Because we operate our business mainly in Japan, your personal information will likely be transmitted to Japan. However, such transfers of your personal data to Japan take place only on the conditions laid down in the GDPR.

Terms and Conditions of Use

These Terms and Conditions of Use are established by Ippodo Tea Co., Ltd. (the "Company") for the use of services provided by the Ippodo Online Shop Website (the "Service"), which is operated by the Company.

Terms and Conditions of Use for Ippodo Online Shop Website

Article 1 Scope and Changes Regarding the Terms and Conditions of Use

  1. The Terms and Conditions of Use shall apply to the Company and a User (as defined in Article 3) of the Service with regard to the provision and use of the Service.
  2. The Company reserves the right to change or modify the Terms and Conditions of Use at any time without obtaining the prior consent of a User.

Article 2 Use of the Service

  1. A User shall use the Service in accordance with the Terms and Conditions of Use and with the online Shopping Guide, as well as with other rules established separately by the Company.
  2. The Company reserves the right to change the content of the Service without giving prior notice to a User.

Article 3 Users

In the Terms and Conditions of Use, a "User" refers to an individual who uses the Service, which includes visiting this website and purchasing products through the Service. A User who uses the Service is deemed to have agreed to the Terms and Conditions of Use.

Article 4 User Registration

  1. In cases where a User uses the Service and purchases any product of the Company for the first time, the User is required to register his/her membership with the Service. The User shall access the Member Registration page and apply for membership in accordance with the procedures as set forth by the Company.
  2. In cases where a User purchases any product by credit card, the User shall use a credit card under the User's name.
  3. In cases where the Company accepts a User's membership application provided for in Paragraph 1, the Company shall notify the User of such an acceptance by sending an email confirming the registration to the User.
  4. The Company may refuse a membership application if:
    1. it is found that the applicant has had his/her membership cancelled in the past for breaching the provisions of the Terms and Conditions of Use or any other reason; or
    2. the content of the membership application contains any false information; or
    3. the Company judges that the acceptance of the application is inappropriate for any other reason.

Article 5 Notice of Change of User Information

In accordance with the procedures instructed separately by the Company, a User shall notify the Company of any changes to the membership information registered with the Company, including the User's address, name, and telephone number.

Article 6 Suspension of Provision of Service; Cancellation of User's Membership

The Company may suspend the provision of Service to a User or cancel a User's membership without giving prior notice if:

  1. it is found that the User has had his/her membership cancelled in the past for breaching the provisions of the Terms and Conditions of Use or any other reason; or
  2. the User fails to perform any of his/her obligations, including a delay in performing payment obligations for charges in connection with the Service; or
  3. the User commits any of the prohibited acts provided for in Article 7; or
  4. the User breaches any other provision of the Terms and Conditions of Use.

Article 7 Prohibited Acts

A User shall not commit any of the following acts:

  1. submit a membership application containing false information
  2. interfere with the operation of the Service or engage in any other act that is likely to disturb the provision of the Service
  3. engage in the unauthorized use of a credit card when using the Service
  4. engage in the unauthorized use of an email address or password
  5. commit any act that causes or is likely to cause inconvenience, disadvantage or damage to any other User, third party, or the Company
  6. commit any act that infringes or is likely to infringe on any trademark right, copyright, privacy right or any other right of any other User, third party, or the Company
  7. commit any act that is or is likely to be morally offensive or that violates or is likely to violate any law or regulation
  8. commit any other act that the Company considers inappropriate

Committing any such prohibited act may be not only a breach of etiquette, but also a violation of the criminal code, the Unauthorized Computer Access Law, trademark law, copyright law, the civil code, or the commercial code; and will be subject to criminal penalty or civil damages.

Article 8 Copyright

  1. Unless a User obtains consent from the copyright holder, the User shall not use any information provided through the Service beyond the scope of use allowed for by the copyright law, including private copying.
  2. In cases where any problem arises between a User and a holder of any right, or any third party, as a result of a breach of the provisions of the Terms and Conditions of Use, it is the responsibility of the User to resolve such problem on his/her own and at his/her own expense, and the User shall cause no trouble to the Company, and shall hold the Company harmless against any damages.

Article 9 Management of Member IDs and Passwords

  1. A User shall be responsible for the management of his/her member ID and password designated by the User.
  2. A User shall not assign, lend, and disclose his/her member ID or password to any third party.
  3. A User shall be liable for any damage caused by inappropriate management, errors in usage, or a third party's use of his/her member ID or password.
  4. In cases where a User becomes aware of an unauthorized use of his/her member ID or password by any third party, the User shall promptly notify the Company of such an occurrence.

Article 10 Use of User Information

  1. The Company shall not disclose or provide any information concerning a User that the Company obtained in connection with the use of the Service to any third party, unless:
    1. the User consents to the disclosure of his/her name, address, gender, age, email address and other information; or
    2. the Company provides the third party with statistical data regarding the User's personal information, collected to study a trend in the use of the Service, in such a way that the specific User cannot be identified; or
    3. such information is required in connection with the provision of the Service (for instance, the disclosure of the User's name and address to a delivery company at the time of delivering products to the User); or
    4. the use of User information is authorized by the Company's guidelines in any other case.

Article 11 The Purchase of Products

  1. A User may purchase the Company's products through the Service.
  2. A User who desires to purchase a product shall make an offer to purchase the product in accordance with procedures as set forth by the Company.
  3. A sales/purchase contract for the product shall be deemed to be concluded between a User and the Company at the time when the Company sends an email to the User notifying him/her of the Company's acceptance of such offer provided for in the preceding paragraph.
  4. The cancellation of an offer provided for in Paragraph 2 shall be subject to the provisions of the online Shopping Guide or any other applicable provisions established separately by the Company.

Article 12 Termination of Sales/Purchase Contract

  1. The Company may terminate a sales/purchase contract with a User if:
    1. the User breached any of the provisions of the Terms and Conditions of Use; or
    2. reasonable grounds arise as to the User's inability to pay for the Service; or
    3. the Company has difficulty delivering products to the User due to a lack of items in stock; or
    4. the Company is unable to deliver products to the User due to the User's unidentifiable address or the User's long period of absence from the site.
  2. Notwithstanding the foregoing, in cases where a User engaged in an unauthorized or inappropriate act in connection with the use of the Service, the Company may take appropriate actions, including the revocation or termination of a sales / purchase contract.

Article 13 Payment

  1. To purchase products, a User shall pay the aggregate value of the product purchase price, shipping charge and any applicable sales tax.
  2. When paying for a product purchased through the Service, a User may be unable to use certain payment methods, depending on the content of the product or the User's age.
  3. Payment by credit card shall be subject to the terms and conditions provided for in a separate agreement between a User and his/her credit card company. In cases where any dispute arises between a User and his/her credit card company, such parties shall be responsible for the resolution of such dispute. Under no circumstances shall the Company be held responsible for such resolution.

Article 14 Return of Products

  1. Except for cases where the product is damaged during delivery, the product is defective, a wrong product is delivered, or any other case where the Company accepts returns, a User may not return any product to the Company.
  2. A User shall return products to the Company in accordance with the procedures established separately by the Company.
  3. If merchandise is returned to sender (the Company) undelivered, the User shall bear the entire cost of the order in cases where the Company is not able to establish contact with the User within 30 days of sending notice to the User that the shipment was returned.
  4. When merchandise is returned to sender (the Company) undelivered, the User shall bear any cost of reshipping or redirection. The User should use online tracking in order to ensure that merchandise is delivered without issue.

Article 15 Management of Information

  1. The Company may delete comments or any other information provided by a User at the Company's sole discretion without giving notice to the User if:
    1. it is judged that such information clearly infringes on the Company's or any third party's right, including a copyright, or tarnishes the reputation of the Company or the third party, or undermines trust in the Company or the third party; or
    2. any third party gives warning to the Company that such information infringes on such party's right, including copyright, or tarnishes such party's reputation, or undermines trust in such party; or
    3. it is judged that such information breaches any applicable law or regulation of Japan or any other country; or
    4. any government or public body orders the Company to delete such information in accordance with the provisions of any applicable law or regulation; or
    5. it is judged that such information is inappropriate for the operation of the Service.
  2. At its sole discretion, the Company may deny a User access to this website, in whole or in part, without giving any notice to the User.
  3. A User's personal information, which the Company obtained through the Service, shall be used for the purpose of providing various services to the User and making improvements with respect to products and services, including account settlement, the provision of information to the User, sales management, product development, and trend analysis.

Article 16 Suspension of Service

  1. For the purpose of keeping the operation of the Service in good condition, the Company may suspend the Service, in whole or in part, without giving prior notice to a User if:
    1. such suspension is required for the regular or emergency maintenance of the Service; or
    2. the Service is difficult to operate due to such reasons as fire, power failure, or interference by a third party; or
    3. the Company judges that it has no choice but to suspend the operation of the Service due to any other reason.

Article 17 Disclaimers

  1. The Company is deemed to have performed its duties when it completes the following action:
    1. (In the case of a duty to send notice)
      It sends notice to a User at his/her email address, which the User registered with the Company.
    2. (In the case of a duty to deliver products)
      It delivers products to the address designated by a User at the time of his/her purchase.
  2. Under no circumstances shall the Company be held liable for any damage, loss or disadvantage in connection with the use of the Service or in connection with products the Company sells through the Service, regardless of legal cause of action.
  3. Under no circumstances shall the Company be held liable for any damage a User incurred due to an inability to use the Service.
  4. The Company shall be fully and legally discharged by implementing the company's established required procedures based on a User's registered information.
  5. In cases where a User inflicts any damage on another User or any third party by his/her use of the Service, such User shall resolve such problem at his/her own responsibility and expense, and shall not cause any trouble to the Company.
  6. When changing a User's password, the Company shall be discharged by verifying the User's identity through the procedures specified by the Company.

Article 18 Miscellaneous

  1. The Company shall, in principle, communicate with Users by email and telephone.
  2. In cases where any problem arises in connection with the use of the Service that cannot be settled in accordance with the Terms and Conditions of Use, the Company and a User shall consult with each other and resolve such problem in good faith.
  3. The Kyoto District Court, as the court of the first instance, shall have jurisdiction over any lawsuit in connection with the use of the Service.

Effective February 1, 2007 Ippodo Tea Co., Ltd.

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