IPPODO Online Shop

FAQ

Here are answers to some of our customers' frequently asked questions.
Tips for choosing Tea

Some tips on the types and flavors of Japanese tea, as well as some advice on how to select our products.

To change the currency displayed, select a currency button above. (Non-yen prices are approximations only.)
Note: Prices on the Shopping Bag, Order Complete, and related webpages are in yen only.

Search

Customer registration is free and required in order to purchase products on the Ippodo Online Shop. This page describes how to sign up to register as an Ippodo customer.

STEP 1: Sign up

Click 'Sign Up' which can be found at the bottom of each page.

STEP 2: Terms and Conditions of Use

Click on the 'Agree with Terms' button if you have read and agree to the Terms and Conditions of Use.

STEP 3: Enter your email address

The Ippodo Online Shop uses your email address as your ID. Please enter the email address to use for your customer registration and click 'Submit.' The link for completing customer registration will be sent to the email address that you entered.

STEP 4: Enter customer information

First, click the link for completing customer registration that appears in the body of the email you receive, then enter the customer information required to use the Ippodo Online Shop. You can also select whether you want to be sent notifications about seasonal products, events, and related information on this page. After completing the form, click the 'Confirm' button to proceed to the customer information confirmation page.

Note: The link for completing customer registration is valid for 24 hours. If you are unable to complete the process within 24 hours, please return to the Online Shop and re-start the registration process.

STEP 5: Confirm customer information

Please check the information that you entered on the previous page. To edit something, click the 'Edit' button and make the correction on the previous page. If everything is correct, click the 'Confirm' button.

STEP 6: Registration complete

This completes customer registration. Details of your registration will be sent to your email address. Now that you are signed up, you can start shopping.