IPPODO Online Shop

Here are answers to some of our customers' frequently asked questions.

Q. Do I have to create an account (register) in order to buy products?

Yes, you have to create an account in order to purchase products on the Ippodo Online Shop. Please create an account using the following web page.

'Sign Up' page

Q. I forgot my password. What should I do?

Please reset your password using the following web page.

'If you've forgotten your password' page

Q. How do I change my account information?

Please change your account information using the following web page.

'Edit Customer Information' page.(Login required.)

Q. How do I buy things on your website?

Please refer to the following web page.

'Guide to Shopping' page

Q. How can I refer back to products that I bought in the past?

Please confirm that information on the following web page.

'Order History' page.(Login required.)

Note: If you just want to re-order the same thing as before, you can do so more easily by using our 're-order' option.

Q. Can I ship to multiple recipients in the same order?

You can only ship to one recipient per order on the Ippodo Online Shop, so please order separately for each recipient you wish to ship products to. (Sorry for any inconvenience this may cause you.)

Q. Can I buy products that are not displayed on the Online Shop?

No, products that are not displayed on our Online Shop cannot be purchased online.

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